Program Coordinator – Job Scope
1. Program Planning & Coordination
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Coordinate the planning and execution of program activities, workshops, training sessions, and events.
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Maintain program schedules, timelines, and activity tracking to ensure milestones are achieved.
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Support leadership in implementing program objectives and operational plans.
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Ensure smooth day-to-day program operations.
2. Participant & Stakeholder Coordination
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Coordinate communication between students, mentors, universities, and partner organizations.
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Manage onboarding and engagement of program participants.
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Organize meetings, mentor sessions, and program-related activities.
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Maintain strong relationships with program stakeholders.
3. Marketing & Outreach Support
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Support marketing initiatives to promote programs across universities and digital platforms.
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Assist in organizing promotional events, webinars, and information sessions.
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Coordinate with the marketing team to share program updates through social media, email campaigns, and student communities.
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Collect participant testimonials, success stories, and program highlights for marketing materials.
4. Customer Relations & Support
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Respond promptly to inquiries from students, mentors, and partner organizations through email, phone, or online platforms.
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Provide clear and accurate information about programs, application processes, and schedules.
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Assist participants during onboarding and throughout the program journey.
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Address and resolve participant concerns or issues in a professional and timely manner.
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Collect feedback from participants to improve program quality and customer experience.
5. Documentation & Reporting
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Maintain program records, participant data, and activity documentation.
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Track engagement metrics and program performance indicators.
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Prepare basic reports and updates for management.
6. Technology & Platform Support
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Assist in managing digital platforms used for program delivery such as LMS, webinar tools, and collaboration platforms.
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Coordinate virtual sessions and online program activities.
Key Skills Required
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Strong organizational and coordination skills
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Excellent communication and stakeholder management
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Basic marketing and social media knowledge
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Problem-solving ability and attention to detail
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Ability to manage multiple tasks and deadlines
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Familiarity with tools such as Google Workspace, Excel, and online collaboration platforms
Compensation
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INR 15,000 per month
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Performance-based bonus payable every 6 months based on contribution and program outcomes